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Technical Support Specialist (f/m/d)

  • Karlsruhe
  • Work experience
  • Technical occupations (other)
  • Fulltime
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HMS stands for Hardware Meets Software™.

As a dynamic, future-oriented and listed technology company, we promote innovation in information and communication technology. Join us and shape the future with us!
 
Would you like to be part of a committed and future-oriented team that drives innovative IoT solutions and communication products? Then we look forward to getting to know you!
 
Join our Technical Support Team in Karlsruhe with immediate effect as a 

Technical Support Specialist (m/f/d)

(full-time)

Your Tasks

  • You clarify questions about the commissioning and configuration of our IoT solutions and communication products via our modern ticket system (Zendesk), telephone, TeamViewer or Teams
  • You analyze errors in the event of malfunctions, evaluate error messages and initiate targeted solutions - always calmly and competently
  • Together with colleagues from Europe, you optimize our self-help tools and continuously expand our knowledge database
  • With your customer focus, you actively contribute to the continuous development of our products and processes
  • Customer retention with heart: If a customer ends the conversation satisfied, you’ve successfully assisted them

Your Qualifications

  • Specialist knowledge: You have knowledge of electrical engineering, mechatronics or automation technology - through a corresponding degree or relevant professional experience
  • Experience with communication technologies: You have initial insights into industrial communication technology, both wired and wireless. Knowledge of Industrial Ethernet is a plus, but not a must
  • You are fluent in written and spoken English; knowledge of German is an advantage
  • You enjoy occasional business trips

This is us

Are you looking for an employer with strong support, international flair and numerous benefits? Then you've come to the right place! Here are some of the highlights that await you:
  • Mentoring program and structured onboarding
  • Diverse, international environment, globally networked and Swedish corporate culture
  • Flexible and mobile working (2 days per week)
  • Further development programs (Grow, specialist career path, management career path)
  • Commitment to sustainability: JobRad, sustainability subsidy, e-charging stations
  • Employee share program, BAV and lifetime working time account
  • Subsidy for Urban Sportsclub, subsidized lunch
  • Great company events such as our summer party and Christmas party
 
Curious? Then check out more insights and follow us on Instagram! hms_networks_germany
  • Alina Nobiling
  • HR Specialist Recruiting
  • +49 721 989777 131

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